General FAQ

What are the Insider Interviews?
The Insider Interviews are an exclusive series of interviews conducted with leading film professionals which give great insight into the inner-workings of t...
Wed, 23 Aug, 2017 at 10:16 AM
I signed up to receive your newsletter, or a free bit of content, but it didn't come through...?
Firstly, check your junk mail folder and also your Promotions or Clutter folder. Gmail and Hotmail, in particular, are using increasingly zealous spam filte...
Wed, 30 Aug, 2017 at 5:59 PM
How can I keep up with all the latest news on Industrial Scripts’ feedback services and courses?
You can follow us on twitter (@Indust_Scripts) and sign up for our monthly newsletter which will keep you up to date with new and exciting offers. Registeri...
Wed, 23 Aug, 2017 at 10:15 AM
How does your mentoring program work?
We offer mentoring, support and career acceleration services to appropriate individuals. Please contact us with your specific requirements, your short and ...
Wed, 23 Aug, 2017 at 10:16 AM
I now can’t make the training course I booked, can I get a refund?
As per the Terms and Conditions you agreed to whilst purchasing from us, you may cancel your booking and receive a full refund up to 24 hours after the exac...
Wed, 30 Aug, 2017 at 6:00 PM
Do you offer student discounts on any of your services or training courses?
Very, very occasionally we’ll run a promotion but these are few and far between and you will need to be eagle-eyed and keep a keen eye on our Facebook and ...
Wed, 23 Aug, 2017 at 10:17 AM
What are your opening hours?
We are open from 10am – 5pm, Monday to Friday, excluding bank holidays. We’re closed and can’t provide support or assistance at evenings or weekends.
Wed, 23 Aug, 2017 at 10:17 AM
Can you send me an invoice or purchase order for the service/course/product I bought from you, for tax purposes?
We’re unable to send you an individual invoice or purchase order, but you can use both a) the confirmation of payment email you received from PayPal and b)...
Wed, 23 Aug, 2017 at 10:18 AM
I’m not crazy about paying online, can I book by phone? Send a cheque perhaps? Pay by BACS?
Regrettably not.  We accept all types of debit and credit cards, and for the absolute lion’s share of customers that works fine. If you are booking a lar...
Wed, 23 Aug, 2017 at 5:10 PM
**How to Use This Knowledgebase**
As described on our Contact page, we have developed this extensive help center and knowledge base to allow you to get help faster than any human support cou...
Fri, 19 Feb, 2021 at 4:03 PM