Online Courses FAQs

My account appears to have been blocked but I don’t know why…. I have tried to reset the password but it says invalid account…what should I do?
It’s hugely unlikely that your account would be blocked. This can occur, once more, due to cookies being stored on your computer. All you need to do is to c...
Wed, 23 Aug, 2017 at 10:26 AM
I keep trying to access the course but it keeps saying my access has been blocked and that I have to contact the administrator…what should I do?
This can occur, once more, due to cookies being stored on your computer. All you need to do is to clear your cache, clear all cookies, close your internet ...
Wed, 23 Aug, 2017 at 10:26 AM
I’m still having real problems despite following the steps above, could it be my choice of browser?
Sometimes issues occur with certain internet browsers – at present though we have none reported.  We always advise that you have the most up to date versio...
Wed, 23 Aug, 2017 at 10:26 AM
On my voucher there is an expiry date – what does that mean? Do I have to complete the course by then?
No!  As above, you have a year to complete your course from your purchase date. The expiry date you have been given is related to the voucher.  You have...
Wed, 23 Aug, 2017 at 10:24 AM
What are the system requirements for customers who are considering the online course?
Our online courses are not a bit of software which you download, you simply log into our website to access the course material.  Therefore, the requirement...
Wed, 23 Aug, 2017 at 10:27 AM
I successfully registered, and started the course, but now when I return to it I’ve found my profile’s been deleted along with my course! Why has this happened and what should I do?
Recently our site has been targeted quite aggressively by spammers and we were receiving a huge amount of user registrations from people with decidedly dub...
Wed, 23 Aug, 2017 at 10:27 AM
I have bought an online course for someone else and now would like to change the username I submitted so that it is their name and not mine – can I do that?
No. I’m afraid once a username has been logged we cannot change it – this is why we stress the importance of inputting the username and email address carefu...
Wed, 23 Aug, 2017 at 10:28 AM
I have bought three online courses using vouchers – one for me, and the others are for my friends. How will it work so that we can all access the course?
Whoever has purchased the courses will be sent the confirmation email, which includes instructions on how to access the course, and the number of coupon co...
Wed, 23 Aug, 2017 at 10:28 AM
When I purchased your How to Write a Novel Course my confirmation requested me to download the files but the only download available is the troubleshooting guide. How do I download the course?
You don’t download the course – you progress through the lessons via our website, which you log in and out of, as you wish, using the username and password ...
Wed, 23 Aug, 2017 at 10:29 AM
Do I have to constantly go to the email I received from you containing the course details to access my lessons every time I want to login?
No you don’t.  You can simply go to the Industrial Scripts website and hover your mouse over the ‘Login’ tab at the end of the navigation bar, which is alon...
Wed, 23 Aug, 2017 at 10:29 AM