Live Events & Offline Courses FAQ

I bought a voucher, followed all the instructions correctly, booked myself in via the website form, and then heard nothing. Is my booking in your system?
Our system is built in Google and very very rarely fails – if you filled in all your details correctly, then you’re booked in, and no further action is nece...
Wed, 23 Aug, 2017 at 9:55 AM
I’ve bought a voucher to attend one of your courses, how do I book my place?
You need to follow all the instructions that were emailed you by the voucher site you booked with as well as print off the voucher you received and bring it...
Wed, 23 Aug, 2017 at 9:56 AM
I’m booked on a specific course date, but want to switch to a different course date, is this possible?
You can change your course date, however, a $15 administration fee is payable.  To change the date of your booking, you will need to visit this page and en...
Tue, 15 Jan, 2019 at 9:15 PM
I now can’t attend on the course date I booked, can I pass the booking to my friend instead?
Yes. You can do this by using the Contact page to send us the First Name, Last Name and Email of the person taking your place.
Wed, 23 Aug, 2017 at 9:57 AM
I cannot access the voucher booking page…it’s asking me for the password…what is the password??!!
The password is clearly listed on the voucher you received from the discount website you booked from. For obvious reasons, we cannot give this password to y...
Wed, 23 Aug, 2017 at 9:57 AM
I cannot access the voucher booking page…I enter the “password” and it says it’s incorrect…what is the correct password??!
Are you 100% certain you are entering the Password correctly that is listed on your voucher? Note: this is NOT your unique voucher code. It is NOT your secu...
Wed, 23 Aug, 2017 at 9:58 AM
Where will the course take place?
The course will take place in a central London venue that is confirmed 5-7 days before the course date in question. We then confirm the precise course locat...
Wed, 23 Aug, 2017 at 9:58 AM
How many days before the course date I am due to attend on will I receive notification of the venue, and other important details?
We email you 5-7 days before the course date you are due to attend on. You will be emailed in advance of the course date where the precise course location w...
Wed, 23 Aug, 2017 at 9:59 AM
I made a mistake on the voucher booking page, and got the Voucher website I booked from wrong. I clicked that I booked with GroupOn when I actually booked with Amazon Local, does this matter? Is my booking still ok?
Your booking must be 100% correct for us to process it and allow you access on the day. So if you clicked that you booked with Amazon, when you actually boo...
Wed, 23 Aug, 2017 at 9:59 AM
I have logged in to the website of the discount company I purchased from, and found that my voucher has been redeemed, when I didn’t redeem it, what is going on?!!
This is nothing to be worried about, and your booking is still absolutely valid with us. We redeem vouchers for a very simple reason – we are not paid by th...
Wed, 23 Aug, 2017 at 10:00 AM