Live Events & Offline Courses FAQ

I haven’t managed to book on the course date I wanted to, which I’m annoyed about. What can be done?
We have a certain number of discounted places on each course and once these have sold out, they’re sold out. Fortunately for all concerned, we run our cours...
Wed, 23 Aug, 2017 at 10:00 AM
I’ve gone to the voucher booking page, and seen that the course date I want to attend on is sold out. But then I’ve visited the Industrial Scripts website and it says that places are still available on the course date I want to book. What g
On every course date we have a set number of discounted seats available, and a set number of full price (£150) seats available. So if you visit our site, an...
Wed, 23 Aug, 2017 at 10:04 AM
Do you have a waiting list?
We don’t unfortunately, people drop out very rarely and we’re required to leave a handful of places available each month for full price attendees (£150).
Wed, 23 Aug, 2017 at 10:04 AM
Are there ID requirements or an age limit to enter the event?
Under 16s must be accompanied by a paying adult.
Wed, 23 Aug, 2017 at 10:05 AM
What are my transport/parking options getting to the event?
Please check your email 5-7 days before the course date for the precise course location. Use the postcode of the course location to work out the nearest tra...
Wed, 23 Aug, 2017 at 10:05 AM
What can/can’t I bring to the event?
You can bring water and drinks. You can’t bring food. You must bring a pad and paper – or an iPad or other tablet – to take notes, and we recommend bringing...
Wed, 23 Aug, 2017 at 10:06 AM
Can I update my registration information?
As above, you are permitted to alter your registration by changing it to another name. You cannot change the date you wish to attend on – once this has been...
Wed, 23 Aug, 2017 at 10:06 AM
Do I have to bring my printed ticket to the event?
Yes, you must bring your discount website voucher with you when you come to gain access to the event.
Wed, 23 Aug, 2017 at 10:07 AM
What is the refund policy?
Please check the terms and conditions of the discount voucher website you purchased from. Refund policies can be different for separate bookings sites and y...
Wed, 23 Aug, 2017 at 10:07 AM
The name on the registration/ticket doesn’t match the attendee. Is that okay?
Yes provided you have logged the correct information in our voucher booking system. The correct attendee name must be logged in our system before the course...
Wed, 23 Aug, 2017 at 10:08 AM