Any pre course materials are sent to you moments after purchase, and can be found in a link in your purchase receipt. In terms of troubleshooting: firstly, did you (after paying for the course) book yourself onto the relevant course date in question via our course submission form? We automatically email you a link to the relevant form after your booking. These forms are password protected and must be completed to ensure attendance. If you didn’t complete this form straight after booking, you’ll need to in order to attend and failure to do so will also explain why you haven’t received pre course materials. Firstly, check your junk mail folder. Some clients use over-zealous spam-mail filters and as a result sometimes our mail is delivered there, first. Secondly, check the email address with which you paid for the course, not the email address you registered with.