Industrial Scripts - FAQs & Knowledge Base

General FAQ 18

• **READ THIS FIRST**
• I can't even log in to this Freshdesk portal to raise a support ticket!
• What is the current technical status of the IS site(s)?
• I have a corporate, advertising, speaking or partnership enquiry, how should I get in touch?
• I forgot my username and password for your site, what should I do?

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Getting Started 0

General Script Development FAQs 31

• **READ THIS FIRST**
• How can I submit my script for analysis?
• What is IS' current script coverage turnaround status?
• Which feedback service should I choose?
• I purchased a script report but haven't received it yet, what should I do?

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DevKing & Submitting Scripts FAQs 13

• Check These First! - DevKing Basic Troubleshooting Checklist
• I'm trying to access DevKing for the first time, but can't get passed the site password page. What is the password?
• I'm in DevKing trying to upload a new script, but keep getting an error message, what gives?
• I booked a report with you, uploaded my script in DevKing, then realised I’d uploaded the wrong version – can I re-submit the correct script?
• I want to leave a RR (Reader Rating) for a recent service I received, how do I do this?

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Talent Connector FAQs 33

• READ THIS FIRST
• What is Talent Connector?
• How does it work?
• What do “Pass” | “Low Consider” | “Consider” | “Recommend” mean?
• How much clout does Industrial Scripts’ recommendation carry? Aren’t I better off submitting the script myself?

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Script Doctoring FAQs 5

• What is a Script Doctor? How does a script doctor differ from a script reader or script consultant?
• How does the Industrial Scripts script doctoring system work?
• How much does it cost?
• What happens regarding credit? Will your script doctor want a credit on the finished film?
• Why not go to a literary agency?

Script Editing FAQs 4

• I purchased an SE Day (script editing day)...how do I set this up?
• Can I schedule a script editing day on a Saturday or Sunday?
• I'm in a time zone that's not very compatible with GMT/UK time..can I still book a script editing session?
• How should I best prepare for my script editing day?

Online Courses FAQs 29

• **READ THIS FIRST**
• PLEASE NOTE: from 20 November 2018 our online courses have moved...read on...
• I can't reset my password and log in, what should I do?
• How long do I have to complete the course?
• My coupon code doesn't work at checkout, what shall I do?!

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Live Events & Offline Courses FAQ 35

• **READ THIS FIRST**
• Where do The Insider Interviews Events take place?
• What training courses do you run?
• How many places are there on your training courses?
• I purchased a training course and I haven’t been sent my pre-course materials. What should I do?

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OVERDRIVE FAQs 14

• How much does OVERDRIVE cost in total? Can I earn my membership fee back?
• Can I join and then cancel in less than 12 months?
• How do I renew my membership? Does it auto-renew?
• How do I catch up or cancel my OVERDRIVE membership?
• How do I change my credit card details?

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Contests FAQs 0