Industrial Scripts - FAQs & Knowledge Base

General FAQ 18

• **READ FIRST / SEARCH THE KNOWLEDGE BASE**
• I can't even log in to this Freshdesk portal to raise a support ticket!
• What is the current technical status of the IS site(s)?
• I have a corporate, advertising, speaking or partnership enquiry, how should I get in touch?
• I tried to reset my password, but nothing happened, what should I do?

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Getting Started 0

Contests FAQs 66

• What makes The TITAN Awards different?
• What types of material can I submit, and what are the genre categories?
• How do I contact Coverfly?
• I want to submit in the TV Pilot + Series Bible category, should I combine these in to one PDF?
• If I accidentally included my contact details on my script, will that disqualify my entry?

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General Script Development FAQs 42

• **READ THIS FIRST**
• I made a basic mistake at checkout or during the script upload, how can I correct this?
• Can I submit a script which doesn't neatly slot into IS' service options?
• Check IS' current coverage turnaround status...
• My script is longer than industry standard, what should I do?

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DevKing & Submitting Scripts FAQs 18

• Check These First! - DevKing Basic Troubleshooting & Banana Skins
• How do I submit a script to IS using DevKing?
• I'm in DevKing trying to upload a new script, but keep getting an error message, what gives?
• I booked a report with you, uploaded my script in DevKing, then realised I’d uploaded the wrong version – can I re-submit the correct script?
• I want to leave a RS (Reader Score) for a recent service I received, how do I do this?

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Script Doctoring FAQs 11

• What is a Script Doctor? How does a script doctor differ from a script reader or script consultant?
• How much does script doctoring cost?
• How does the Industrial Scripts script doctoring system work?
• What happens regarding credit? Will your script doctor want a credit on the finished film?
• Why not go to a literary agency?

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Script Editing FAQs 4

• I purchased an SE Day (script editing day)...how do I set this up?
• Can I schedule a script editing day on a Saturday or Sunday?
• I'm in a time zone that's not very compatible with GMT/UK time..can I still book a script editing session?
• How should I best prepare for my script editing day?

Screenwriting Services FAQs 1

• I want to hire a screenwriter, can I do that through Industrial Scripts?

Talent Connector FAQs 33

• What do “Pass” | “Low Consider” | “Consider” | “Recommend” mean?
• How much clout does Industrial Scripts’ recommendation carry? Aren’t I better off submitting the script myself?
• My project qualified for Talent Connector, do I need to send you anything…any supporting materials? An updated script?
• I qualified for TC, and was informed there'd be a standard delay in my project being marketed. In that window I then submitted a revised version of my script and qualified again. Do I keep my original place in the queue in this instance?
• I qualified for Talent Connector, then re-submitted the same script for further coverage, having implemented changes. My script then received a different grading – which grading will my project be released under, the former or the latter?

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Online Courses FAQs 34

• **READ THIS FIRST**
• I forgot my username and password for your online courses site, what should I do?
• Access Your Course at the new IS Online Courses Hub
• How do I log in - or log back in after a long time - to my online course?
• I can't reset my password and log in, what should I do?

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Live Events & Offline Courses FAQ 35

• **READ THIS FIRST**
• Where do The Insider Interviews Events take place?
• What training courses do you run?
• How many places are there on your training courses?
• I purchased a training course and I haven’t been sent my pre-course materials. What should I do?

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OVERDRIVE FAQs 14

• How much does OVERDRIVE cost in total? Can I earn my membership fee back?
• Can I join and then cancel in less than 12 months?
• How do I renew my membership? Does it auto-renew?
• How do I catch up or cancel my OVERDRIVE membership?
• How do I change my credit card details?

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