As Microsoft and Google's spam mail filters get more and more aggressive, it's become trickier for emails from companies like ours to make it into your main inbox.
But in our experience, 90%+ of the support tickets we receive concern our emails being sent to your spam/clutter/junk folders.
So please do a thorough search on the domain @industrialscripts.com, in ALL of your email folders.
Also add this domain to your "safe" list, to be sure that emails get through in future.
We're unable to respond to support tickets where we HAVE delivered what was promised, but emails have been caught by your email provider's filters.
Thanks for checking in advance!