General FAQ

**READ FIRST / SEARCH THE KNOWLEDGE BASE**
About this Knowledge Base and Our Support Channels This knowledge base (or FAQs) portal already contains the answers to the overwhelming majority of que...
Wed, 31 Aug, 2022 at 4:21 PM
How do I get help?
Thanks for looking to get in touch with us. Please read the information below carefully. Industrial Scripts is a small team and operates a strictly self...
Tue, 9 Apr, 2024 at 9:31 AM
Have you checked your junk mail?
As Microsoft and Google's spam mail filters get more and more aggressive, it's become trickier for emails from companies like ours to make it into y...
Thu, 30 May, 2024 at 9:35 AM
What is the Industrial Scripts refund policy?
As per our Terms & Conditions of sale, which all customers agree to adhere to at the point of purchase, it is Industrial Scripts policy not to offer ref...
Thu, 29 Feb, 2024 at 10:01 AM
What is the current technical status of the IS site(s)?
At Industrial Scripts, we have 3 core websites: the main Industrial Scripts site our script management portal, DevKing our e-learning portal for onli...
Fri, 17 May, 2019 at 8:35 AM
I can't even log in to this Freshdesk portal to raise a support ticket!
Working with an email address that's bespoke? ie. NOT Gmail, Outlook or one of the other big email providers? Instead working with an email like...
Sat, 29 Feb, 2020 at 11:47 AM
I have a corporate, advertising, speaking or partnership enquiry, how should I get in touch?
If you'd like to: advertise to our 50,000+ mailing list partner up with us on an initiative book our Owner to appear at your festival or event ...
Thu, 18 Jul, 2019 at 4:03 PM
I tried to reset my password, but nothing happened, what should I do?
If you've attempted to reset your password and nothing's happened, please attempt these troubleshooting steps: Firstly, please try several...
Wed, 30 Aug, 2017 at 9:13 AM
I’m having trouble making a purchase/checking out, what should I do?
Our online payment system is very reliable, so we would urge you to try and checkout again in the first instance.  For clarity, if you do not receive a ...
Wed, 23 Aug, 2017 at 5:19 PM
I’d like to become one of your script consultants. How do I apply?
As one of the market leaders in screenplay feedback, it’s unusual for us to hire people who haven’t made a dent already in the industry. However we are open...
Tue, 9 Apr, 2024 at 9:44 AM