Our online payment system is very reliable, so we would urge you to try and checkout again in the first instance.
For clarity, if you do not receive a purchase receipt email from PayPal, or have not received an email from PayPal during the process, then your account has not been debited, monies have not left your account, and checkout still needs to be completed.
The next troubleshooting step is to check you aren't experiencing a browser issue. Our site function smoothly with up-to-date versions of the following major browsers:
- Chrome
- Safari
- Internet Explorer
- Firefox
Please attempt to checkout in the latest version of a different browser.
Please attempt to checkout once more and, if you are still struggling, please raise a support ticket and we'll look into for you.