Online Courses FAQs

**READ THIS FIRST**
Did you know? Statistically speaking, over 75% of the tickets raised through this portal relate to supposedly undelivered emails, script reports, course...
Sat, 14 Sep, 2019 at 8:57 AM
I forgot my username and password for your online courses site, what should I do?
If you've forgotten your username and/or password to log in to our online courses site, you can reset it at the link below. To log in to your course...
Tue, 22 Jun, 2021 at 4:01 PM
Access Your Course at the new IS Online Courses Hub
In 2018 IS moved all its online courses, and all its online course users and their course progress to a dedicated online training hub, which is at https://c...
Tue, 9 Feb, 2021 at 11:11 AM
How do I log in - or log back in after a long time - to my online course?
On 20th November 2018 we moved all our e-learning to a dedicated site, https://courses.industrialscripts.com/  All course progress made by learners was ...
Mon, 29 Jun, 2020 at 9:39 AM
I can't reset my password and log in, what should I do?
If you've forgotten your username and/or password you can reset it at the links below. To register as a User of the site: https://courses.industrial...
Tue, 20 Nov, 2018 at 3:34 PM
Can I get a refund for one of your online courses?
Per our Ts and Cs of sale and due to the non-recall-able nature of our courses, included workbooks and course downloads, no refunds are possible on these di...
Mon, 24 Feb, 2020 at 1:31 PM
Is there a live teacher, or actual human feedback, on your online courses?
All IS online courses are comprised of pre-formatted text, video, exercises and quizzes. There is no live or "bespoke" element to them, where ...
Mon, 8 Feb, 2021 at 5:45 PM
How long do I have to complete the course?
All our online courses come with lifetime access guaranteed.
Wed, 21 Nov, 2018 at 10:07 AM
My coupon code doesn't work at checkout, what shall I do?!
Are you 100% sure you have entered the correct code, precisely as it’s listed on your voucher?  Our system isn’t faultless but it is pretty close, and h...
Wed, 23 Aug, 2017 at 5:01 PM
Will I be able to complete my course on a tablet, phone or iPad?
You might, but the odds are against you and we really don't recommend it. Courses are ideally completed in full-screen mode (in your internet browser go...
Wed, 23 Aug, 2017 at 9:27 AM