Online Courses FAQs

**READ THIS FIRST**
Did you know? Statistically speaking, over 75% of the tickets raised through this portal relate to supposedly undelivered emails, script reports, course...
Sat, 14 Sep, 2019 at 3:57 AM
PLEASE NOTE: from 20 November 2018 our online courses have moved...read on...
On 20th November 2018 we moved all our e-learning to a dedicated site, https://courses.industrialscripts.com/ All course progress made by learners was ...
Tue, 20 Nov, 2018 at 11:02 AM
I can't reset my password and log in, what should I do?
If you've forgotten your username and/or password you can reset it at the links below. To register as a User of the site: https://courses.industria...
Tue, 20 Nov, 2018 at 10:34 AM
How long do I have to complete the course?
All our online courses come with lifetime access guaranteed.
Wed, 21 Nov, 2018 at 5:07 AM
My coupon code doesn't work at checkout, what shall I do?!
Are you 100% sure you have entered the correct code, precisely as it’s listed on your voucher?  Our system isn’t faultless but it is pretty close, and h...
Wed, 23 Aug, 2017 at 12:01 PM
Will I be able to complete my course on a tablet, phone or iPad?
You might, but the odds are against you and we really don't recommend it. Courses are ideally completed in full-screen mode (in your internet browser g...
Wed, 23 Aug, 2017 at 4:27 AM
Can I get a refund for one of your online courses?
Per our Ts and Cs of sale and due to the non-recall-able nature of our courses, included workbooks and course downloads, no refunds are possible on these di...
Mon, 24 Feb, 2020 at 8:31 AM
How do I use my voucher to access the online course?
Check out our definitive guide, with images, to accessing your course here – https://courses.industrialscripts.com/access-online-course/  Go to https:/...
Wed, 21 Nov, 2018 at 5:10 AM
I’m having trouble making a purchase/checking out, what should I do?
Our online payment system is very reliable, so we would urge you to try and checkout again in the first instance. For clarity, if you do not receive a purc...
Wed, 23 Aug, 2017 at 5:21 AM
Do I have to complete the course all at once? I want to log off and continue another day…will I lose progress?
You can leave the course and come back to it any time you like. The course is divided into sections, each with a quiz at the end. After each section, your ...
Wed, 23 Aug, 2017 at 5:21 AM