Are you 100% sure you have entered the correct code, precisely as it’s listed on your voucher? 

Our system isn’t faultless but it is pretty close, and human error is the most common reason for errors.

The code will be on your voucher is sent to you by the website you purchased from. Please read the instructions on your voucher carefully to find the correct code to use. 

The code will usually be a word followed by numbers. 

If you’re having trouble finding or entering the correct voucher code, please contact the voucher website you purchased from and they can re-send it to you.