I paid extra for fast-turnaround but then IS missed the deadline, how do I get a refund on the extra fees and how much am I owed? : Industrial Scripts - FAQs & Knowledge Base

I paid extra for fast-turnaround but then IS missed the deadline, how do I get a refund on the extra fees and how much am I owed? Print

Created by: Industrial Scripts

Modified on: Tue, 13 Jul, 2021 at 10:23 AM

If you bolted-on our Fast Turnaround Option at the time of purchasing script notes and then we (typically due to extreme, sudden workloads) missed that delivery deadline then you are entitled to a partial or full refund per our Terms and Conditions of Sale.

How much you're entitled to is calculated pro rata, by day.

So, if we missed the deadline by 3 days then the calculation would be as follows:

Total Fast Turnaround Fee Paid (see up-to-date FT fees here)
/ number of days missed (in this case 3)
= _________ repayment due

Please raise a support ticket using this knowledge base to request your refund (full or partial), detailing the amount owed and we will process it as a matter of urgency.

Industrial is the author of this solution article.

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I paid extra for fast-turnaround but then IS missed the deadline, how do I get a refund on the extra fees and how much am I owed? Print

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