If you bolted-on our Fast Turnaround Option at the time of purchasing script notes and then we (typically due to extreme, sudden workloads) missed that delivery deadline then you are entitled to a partial or full refund per our Terms and Conditions of Sale.
How much you're entitled to is calculated pro rata, by day.
So, if we missed the deadline by 3 days then the calculation would be as follows:
- Total Fast Turnaround Fee Paid (see up-to-date FT fees here)
- / number of days missed (in this case 3)
- = _________ repayment due
Please raise a support ticket using this knowledge base to request your refund (full or partial), detailing the amount owed and we will process it as a matter of urgency.