If you paid for notes with your contest submission, and did not feel they were up to standard, you can raise a support ticket using this forum and carefully illustrate using hard examples from the report why the notes did not meet with your satisfaction.


We'll then investigate and, if we either concur with you or partially concur with you, likely issue you with a complimentary set of notes from another consultant. If we do not concur with you then we'll simply respond as such, and regardless of the outcome of this investigation (and as per IS Terms & Conditions of Sale) we offer fresh reads rather than refunds.


One gentle note, however: while we empathise with entrants disappointed with their notes themselves, it's IS policy to view a) the score awarded to a project and b) its notes, as separate entities. 

Or, in other words, it's perfectly possible for a reader to have an "off day" (they all do, regardless of organisation or reputation) in terms of creative notes to help the writer move forward but actually score the project very accurately.


This is simply to manage the expectations of those who might be dissatisfied with their notes, but assume that a read from a fresh consultant will prove dramatically different or better, or alter their score hugely, when the hard data suggests this is unlikely.