Firstly, please do check your email including all mail folders and including any mails from @coverfly.com
Secondly, please look out for any emails from Coverfly which suggest that the PDF you uploaded at the time of entry was broken, or corrupted, somehow.
Unfortunately if you missed these emails at the time, and did not fix a corrupted PDF (or a PDF with any other issue), then it may be that your entry was marked ineligible and disqualified from competition.
For projects where reminders were sent to fix submission issues, but where no action was taken by the writers, no refunds are possible.
In the unlikely event your project does not fall into any of the scenarios listed above please raise a support ticket and we will investigate.