As described on our Contact page, we have developed this extensive help center and knowledge base to allow you to get help faster than any human support could ever respond to you!


To get the most out of it, and get the information you need lightening fast, please follow these guidelines:


  • Always Search the Knowledge Base First.
    • Before reaching out to us, always search the knowledge base first. We update it regularly, deliberately use certain keywords and tags to make it more searchable, and generally are at pains to improve it.
    • We operate 2 support queues: a queue for queries already answered in this knowledge base (14 days), and a queue for rare "anomaly" scenarios (aimed response time of 72 hrs).
    • To raise a support ticket, you'll need to search first.
  • Check ALL Your Email Folders
    • Gmail and Outlook, in particular, are trying to outdo one another in the spam filtration stakes, which is a great thing in many ways....but not so great when subscriber emails go straight to your Clutter or Promotions tab. And even worse when customer emails go there.
    • So please do thoroughly search ALL your mail folders before getting in touch - chances are, the email you're looking for from us is lurking in a secondary folder somewhere.
    • The email domain to search for is from: @industrialscripts.com 
  • Raise a Support Ticket
    • Searched the hundreds of scenarios described in the knowledge base? Still experiencing a true anomaly situation? The next step is to raise a support ticket.
    • To do this, first search the knowledge base. Click on an article that feels like the closest match to what you're experiencing.
    • Next, scroll down to the bottom of the article. Down there, you should see a text link "Raise a Support Ticket".
    • Simply fill in your details, with as much information about the issue you're experiencing as possible (incl what project you're referring it, if your query involves a screenplay), and add screenshots if you can (particularly if it's a potentially technical issue). Our dedicated support team will then get back to you as soon as possible!